Effective Date: 01 Jan 2020
Last Updated: 01 Jan 2025
We operate a WhatsApp bot service (“SocialConnect”), through our verified Facebook WhatsApp Business Account ElephantThink. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our WhatsApp bot.
1. Who We Are
This Service is operated by the innovation team within ElephantThink. Our WhatsApp bot is designed to connect users based on their needs, e.g. job search, help with projects, etc.
If you have any questions about this policy, please contact us at:
📧 Email: innovation@elephantthink.com
2. What Data We Collect
When you interact with our WhatsApp bot, we may collect the following types of data:
- Your phone number
- Your display name
- Messages you send to the bot
- Timestamps and interaction logs
- Any optional data you provide (e.g., email, name, preferences)
We do not access or collect your personal files, photos, or contacts.
3. How We Use Your Data
We use your information to:
- Provide and improve our Service
- Respond to your inquiries or automate responses
- Connect you with another user (if applicable)
- Monitor and analyze usage for performance and security
- Comply with legal obligations
4. Data Sharing and Third Parties
We do not sell your data.
We may share your data only in the following cases:
- With our technical service providers (e.g., WhatsApp API providers or hosting partners) who help us operate the Service
- When legally required to comply with laws or court orders
- If you are being connected to another user via the bot, only limited and necessary data is shared (e.g., nickname or anonymized ID)
5. Data Retention
We retain your data only as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.
- Message logs may be kept for up to 90 days for monitoring and troubleshooting purposes.
- You may request deletion at any time.
6. Your Rights
Depending on your jurisdiction, you have the right to:
- Access the data we hold about you
- Request correction or deletion of your data
- Object to our use of your data
- Withdraw your consent at any time
To exercise these rights, contact us at dataofficer@elephantthink.com.
7. Security Measures
We take appropriate technical and organizational measures to protect your data, including:
- Secure storage
- Encryption in transit
- Restricted access to authorized personnel only
8. Children’s Privacy
Our Service is not directed to children under the age of 13 (or 16 in some jurisdictions). If we learn that we have inadvertently collected data from a child without proper consent, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date at the top.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact: dataofficer@elephantthink.com